We secured two new lines with Charter and ported more than two current traces from our aged business enterprise considering the fact that they represented our major marketed contact figures.
My recommendation to all is not to waste your time and effort contacting constitution, producing these kind of reviews, Call your local news media, print, TV, and digital, national lousy push for constitution would be the your only Resolution, I know, I used to be a senior executive of a multinational Company, undesirable push and resultant lack of market share will eventually power constructive action at the company stage.
May possibly 17, 2015 at three:03 pm Charter is actually a joke. They profess customer service and equality, Mistaken! I’ve been endeavoring to get their CEO’s to listen to me for eight a long time. My neighbors and I are petitioning th get constitution to us considering that 2007, they’re virtually below 1/four of the mile from us on precisely the same highway at each ends of it so had been basically a lifeless spot in the middle of their service location, come on and just link the middle of the dang service! So previously this spring I thought I manufactured development in finding them to listen and obtain us service so our kids can sustain in class due to the fact the internet would be the primary tool schools use, they did almost nothing in excess of explain to me to receive my neighbors to comply with pay out $seventy six,000 and so they’ll gladly put in service.
I know you are very active and dealing on far more essential business enterprise than this but soon after exploring the web site I didn't obtain An additional person who I could reach.
When I known as Spectrum to see why I did not possess the free dvr, I gained the run all over and was switched to 3 diverse people-all telling me that they could not increase to the dvr service without charging me. I requested to talk to some supervisor and was transferred to another agent. Not surprisingly over the 3rd rep I was transferred to informed me the supervisor in a meeting I must depart a voicemail.
This is certainly a company with numerous deeply rooted problems and these kinds of a lack of customer service orientation which i’m fairly absolutely sure they’ll be outside of business soon ample.
August 23, 2014 at 10:57 pm Alright wherever to begin… I ought to have identified proper off the bat that constitution can be a bigoted firm that is out for very little but to seize money when I referred to as and instructed the employee that I explicitly only wished Net service but they ongoing to hound on me and my choice to pick Online And just how they saw it as impractical and did not make any sense to them. Very well then arrived right now… At about 4:30pm the web went out soo I attempt for trouble capturing myself after which you can right after I connect with (and fall short several times due to shotty recordings and negative Web-sites with no real Speak to info for purchasers with service glitches) finally I get by means of due to the fact I connect with the new shoppers line and possess the operator there ultimately demonstrate the problem how There's a nationwide outtage!
Oct 16, 2014 at 10:41 am Remarkable that a business might have these lousy assessments and not treatment to fix it. When you don’t learn how to take care of your customer service give me a contact I have 35 yrs client service and when this was my company they'd all be fired your tech folks are no better what’s Incorrect along with you men and women if I'd A further option for service I will be absent seemingly that’s why you don’t treatment lead to you lock places in where by persons are trapped with you. You need to be ashamed at your rankings
I’m all set to depart Constitution, but want to be sure there’s not One more Charter lurking on the market underneath the guise of presenting some thing greater if it’s destined to be a lot more of precisely the same.
I do apologize but If you have your very own equipment and the internet is just not Functioning proper, when our technician arrives out and sees that its your personal tools we demand a tech cost. He also did the correct detail by supplying you with considered one of our routers to be certain it does not transpire yet again.
Oct nine, 2014 at 8:forty five am Glad to find out im not the sole one coping with crap service from charter. This organization sucks! I cant even observe tv as a result of broken up photograph and no audio. I have seemed See this website each individual where for an e-mail handle for them so i could mail a pic of exactly what the service looks like.
That is apparent. It is centered on the greenback. If it ended up feasible to hang a coat hanger out her condominium window, I'd personally do that. Don’t be so smug Because you are the sole recreation in city. You might reap what you sow.
About 5:45pm of April 3 I tried to contact Curtis for clarification, though the agent (Kevin) was unsure who Curtis was and pointed out there is nothing he can perform with regard to the $7 month to month rate since the “system” does not allow him or any supervisor to override the method or make a handbook input.
September 10, 2013 at 9:58 pm Hi Anyone I see alot of complications you have got, and I'll say from remaining a charter tech in the sector alot of the problems aren't constitution faults I’m not simply stating this simply because I work for them but because I see very first hand that it's alot to because of Together with the tech you will get, if your cable goes out and in alot most of the time your drop within the tap to the ground block is shedding to A lot signal or ur line is terrible or it could be a splitter is going negative, however, if all of that is transformed out along with your nonetheless owning difficulties then You will find there's hardline situation possibly at your faucet or someplace down the line, to start with line of protection for any tech is if you didn’t run the drop oneself then it’s not new , but all in all In the event your tech does his career the correct way then the sole other option is to get a line difficulty place in.